The shop cannot help you. It does not matter where you buy musk ox...it happens. I wait for a little over 2 years to submit the material to the Randall shop. That is why these orders are so far behind (booked out). I have better luck with the material after 2 years than sooner. It is definately a "love-hate" relationship with it. I know that Jim Behring (Treemen knives) has had some success with filling in the open ends for a couple of his customers. You may check with him.
Best, Capt. Chris