You are completely discounting what I posted from their catalog. Right there in black and white it tells you NOT to do what he did. So this clown goes ahead and does it, and somehow Randall Made is supposed to accommodate this nimrod? I simply don't understand this logic.

Do you know how many calls they get because a knife isn't sharp enough. The spacers look like the wrong color. My stag isn't dark enough. The stamp on the blade isn't perfect. I could go on and on and on.

So to expect them to honor a warranty for something they explicitly state not to do is baffling.

If your automobile is designed to run on and requires you to use 93 Octane gasoline and it is clearly stated in the owner's manual, but you use 89 Octane gasoline and the car runs like shit, is it the auto maker's fault? Good luck with that.