"Apples and oranges bringing Rick Ward into the equation."

I see similarities. In that case the shop also didn't offer much help, did they? In my opinion that is also short sighted
and failing customer service! I would have expected more from Randall. Or let them issue a warning that they are not responsible for there AUTHORIZED dealers.

I agree that using the knife in this way isn't smart but you will always have those kind of customers. The question is in my opinion, should Randall see a once in a while broken knife and replacing it, as the price of doing business and keeping a good name as a company, that delivers great customer service, or want to save a few dollars by not offering a replacement knife...