Crutch—

I think we can all agree that the guy who broke his knife wanted to get attention from strangers…by going online with it without first having had an exchange with the shop.

If he did then go back to the shop as I think was mentioned in one of these posts, and after a fair exchange with them, did he get reasonable treatment given the circumstance?

That is all anybody could ask.

Remember the old warranty that Sears offered on their Craftsman tools? If you found a broken one laying in the gutter and took it in to them, they replaced it without question. And LL Bean…one example being the descendants of a man taking a 1940’s sleeping bag in and got it exchanged?

Who the heck can make and sell any product with a forever replacement warranty and stay in business? Especially since the maker has no control over how people actually use their products. Lots of us “make mistakes” or simply abuse the products we buy, and beyond some reasonable expectation of quality we have to accept responsibility for how we treat our property.

Note that Sears is now out of business (not merely due to its Craftsman warranty), and Bean no longer offers a “forever without question” replacement policy.

Did the man with the knife go back on the site and post info about his exchange with RMK? That would be a way he could man up and accept responsibility for how he used the knife and share his experience from dealing with the shop.

Larry