I get what you are saying and mostly agree, but it would be great for the name of the brand, to help even these kind of customers. I assume a knife breaking/chipping doesn't happen every day. Try to see it as advertising. Like RCBS, they are well known for their customer service and that is why people stay loyal to the brand.


Edited by Sphinx3000 (05/14/20 01:57 PM)
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