this certain relationship has soured in the past few years to the point that we could no longer recommend Rick with confidence...
Sounds like Rick's "authorized dealership" should have been revoked a few years ago, which would have avoided this mess with recent orders.
Sounds like you don't know any of the intimate details but like to armchair quarterback the play anyway.
Don't need to know intimate details. I was just commenting in Scott's post. When a business "relationship has soured in the past few years" and you can "no longer recommend Rick with confidence" for whatever reason, it's probably time to severe the relationship to protect Randall customers and the shop. And yes, I realize that hindsight is 20/20.
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