@ Chief

You said this: "If anyone wants to take Rick to court you will have to prove that he got your money & that you didn't receive a knife."

This is exactly one of the reasons why Randall NEEDS to help. They can look in there order book and know which knives were delivered to Rick Ward. That is prove in court and it would be a shame, if they don't help there loyal customers getting all the evidence they need, to make a good case against this THIEF!