It's easier to "talk" via e-mail than on the phone. We don't have to write things down when we are "talking" via e-mail, plus the e-mail provides a paper trail to clear up what was "said".

All my Randall customers order by e-mail unless I am at a show. Then, if there are any changes OR if someone forgot to make a change, the original order approved by the customer is evidence of the finished product.

A paper trail is far better than, "did he mean this or...?"

Regarding your model 14, I'll let the Captain decide the best arrrangement on your order.

Hope this helps,