After making numerous calls early in the day (during the communications breakdown) and resigned to my fate of not getting through, I was very pleasantly surprised when my phone rang around 3:00 pm and it was Valerie on the other end. Apparently, their caller ID worked even though the calls didn't go through.

How nice to receive Valerie's call asking me if I wished to purchase any Randall knives!!
What a great bunch of folks! It's a special day when the shop calls you during a stock sale.

I have a Model #1 with some special features and a Tailor inbound in the next several weeks. It's going to be a swell birthday/Thanksgiving/Christmas to be sure.