Defer to the shop.

If the user sends it back, they will evaluate it and honor it.

Larry

Its faulty for sure, it happens to the best of makers.

I have had knives chip out like that and I have had (it was a hatchet by a well respected maker) fold like butter.

One instance of damage that is pure accidental and perhaps an act of god so to speak is edge/bevel miss alignment. This is most likely caused by imperfections in the wood like a knot that has an extreme hardness or tougher section that causes some of the edge to follow the wood grain and become bent to the side slightly.

I have had this happen on a large Busse and a Randall 6"

The actual cutting edge is not damaged in this instance but the blade looks like it has a kink or bend on the lowest half inch. The only problem comes later when attempting to sharpen a blade with this slight edge kink.

I have no idea what this guy did or how he did it..."BUT"...why post it on social media before you get answers from the shop?

Do I detect a lacking sense of immaturity or manners on Facebook? In the words of the former Governor of Alaska, "You betcha!"

I can only imagine

If you were a betting man ...............

I’d put money on; the shop says “sorry about your loss”.

Some things are not meant to be wacked!!
Some things are made for wacking!

Sharpi

I don't think this or any other forum can hold up the "superior" card when it comes to pissing contests. There have been many here.......

The Facebook group has 40-50 fold the active members as here. You are likely to have more opinions.

Just like with the people who got scammed by Rick Ward you mean?

If the shop is smart and want to stay in business for the following decades, they will give him and others in similar situations a new knife. That is called standing behind your product, even if the knife
is not 100 % treated the way it should. But he wasn't trying to lift a car with it or something similar. If you give him a new knife you have a customer who will spread the word, that Randall stands behind there products!

The world is changing (especially with the gigantic recession that is awaiting us) we have young people at the moment who buy new knives (also expensive ones) and many of them have never heard of Randall Made Knives. Let's hope they learn about Randall by reading great stories about the knives and the way the company does business.
Otherwise I see the popularity of Randall and along with that the prices, coming down big time in the future. Not good for us collectors!

The internet is an unforgiving place as some of you may know.
You don't want to many of these negative stories popping up when somebody uses a searche engine on Google or on one of the other forums.

Even if the knife was misused in the eyes of most experienced knife people and Randall staff, it wasn't a destruction test. Randalls have a reputation of being the best and that they are using the best materials.

It even says so on the Randall site. That could also be a reason that people think, that a knife with such a reputation can take (in their eyes) a relative normal task for some knife types of chopping of a tree limb. Not everything is done with bad intentions.

Give the guy a new knife and you have a happy customer, refuse him and you will probably have many more of these topics started by a frustrated customer, who probably will bring the subject of Randall quality and customer service up a lot more in the future. By not doing so, Randall is in my opinion Penny wise but Dollar stupid.

I don't understand why my straight razor chipped when I tried to chop down a stop sign

Can anybody out there please translate this in a language Ben would understand? Evidently English is not good for him...

"Before it leaves our shop, the cutting edge of every Randall Made™ knife is carefully honed by hand, ready to use for its intended purpose. However, the bevel and edge of a knife designed for cutting skin and flesh are much different from those used to hack bone or other hard materials.

Using a fine hunting knife for an axe will naturally damage its cutting edge. And pounding, prying, or throwing a knife not designed for these purposes is likely to damage it."

Maybe he watched a bunch of Rambo movies at one point in his life.

Question: If you ran into a cotton-mouth snake in the woods, what are you going to do with this knife? Pin the head with a stick and cut the snake's head off?

You would be a busy guy, and would kill a lot of snakes minding their own business, if you decided to kill each one with your Randall Knife that you saw.

Tom V.

The owner did contact the Shop (I am continually correcting folks there on Facebook about the "Randall Factory"). He would have been better off to wait for the Shop to make a judgement call before asking the folks in the peanut gallery to pass judgement on "thumbs up or thumbs down".

I have my thoughts but looking for comments,discussion:

....please read this article about marketing. This is what I meant, when I said that giving a new knife to this customer could be seen as a form of advertising.

The average company spends a lot on advertising!

I'm enjoying this thread, to some extent. I take exception to RMK's not being a good retirement strategy or investment. Name one thing that has:
* Never gone down in value
* Keeps up (even +) with inflation
* Has been made, in an American shop, with American/same family ownership, making an American product for many decades.
* Sold "BRISKLY" even through all the shit we're going through right now!
My point: Everyone remembers Sept 11th, 2001. Who could forget it. On that morning. if you had taken $250.00 in cash, $250.00 of IBM stock and a $250.00 RMK Model #1 and put them in 3 shoe boxes and put them under your bed...what would you have today?
* $250.00 in cash in 1 box
* $167.50 (equivalent) in IBM stock
* $440.00 RMK #1...that you could sell, in an armadillo heartbeat for that or more! (& Uncle Sam wouldn't know anything about it)!
Sounds like one rock-solid investment to me!
Stay sharp, Capt. Chris
PS: Unless, of course, you took the Model #1 out and chipped the dog shit out of it hackin' on a limb...CCS